Powerpoint Search

"The Ritz Carlton Legendary Service from a Legendary Culture"


The Ritz Carlton Legendary Service from a Legendary Culture ..

The Ritz Carlton Legendary Service from a Legendary Culture with Raving Fans Prepared by: James J. Messina, Ph.D. Mystique The Customer is always Right Cesar Ritz History 1850 Cesar Ritz born in Nie..
[Get PPT]
pages: 35   size: 1.7MB    md5: f377d4ca4e8dc4b51895f29c17da8e3d    
Ritz Carlton: The Case for Service
Ritz Carlton: The Case for Service Ritz Carlton Case Study Quality management begins with the president and the other 13 senior executives who make up the corporate steering committee and the senior..
[Get PPT]
pages: 20   size: 2.1MB    md5: 2792d34dfa15c8a2ca7badb4f817c4af    
.. to produce outstanding customer service . -William H. Davidow -James Joyce -Tony Alessandra Our greatest asset is the customer! Treat each customer as if they are the only one ! -Laurice Leito Pe..
[Get PPT]
pages: 84   size: 298KB    md5: 73994c3412537e153b3d03b15837a9df    
Building a Customer-Centric Organization Customer ..
Building a Customer-Centric Organization Customer Relationship Management Learning Outcomes 11.1 Compare operational and analytical customer relationship management 11.2 Identify the primary forces ..
[Get PPT]
pages: 12   size: 549KB    md5: 8cdf12afa7ed36761d62f41c00ff6f9c    
Best in France Case Study Monday, June 12 th
.. Marriott Marriott Vacation Club International Horizons by Marriott The Ritz-Carlton Hotel Company, L.L.C. The Ritz-Carlton Club Marriott ExecuStay Marriott Executive Apartments Grand Residences b..
[Get PPT]
pages: 19   size: 312KB    md5: 8f4aed5eba5e815bf8a5da66e5462621    
Service Encounter Design
Service Encounter Design Customer contact refers to the physical or virtual presence of the customer in the service delivery system during a service experience. Customer contact is measured by the p..
[Get PPT]
pages: 29   size: 585KB    md5: 9684ec82d675f684c5e8c26e2904998b    
Human Activities: Sociotechnical System Evolution
.. IT products: iTune and iPod; GM OnStar (Emergency service + remote diagnosis & sensing + GPS & Navigation) Manufacturing services: IC design houses, TSMC foundry service Pure manufacturing: Manuf..
[Get PPT]
pages: 79   size: 8.5MB    md5: 237a2322cfc9916faac2402ff5d762f3    
Competencies for The Channels of Distribution
Competencies for The Channels of Distribution Describe channels of distribution within the hospitality industry. List and briefly describe U.S. and international governmental entities that regulate ..
[Get PPT]

pages: 6   size: 335KB    md5: bbab06833ba6932f38794a4b83ea0908    
Competencies for Managing and Leading Hospitality ..
.. solved. SPLIT the problem by identifying where it does/does not occur. VERIFY the causes. Don't fix anything until you know what to fix. DEVISE an action plan that will eliminate the problem's ca..
[Get PPT]
pages: 11   size: 234KB    md5: 22bfccc9bb862458f8521a607292145f    
Competencies for Managing and Leading Hospitality ..
Competencies for Managing and Leading Hospitality Enterprises Describe the basic goals and tasks of managers, and trace the development of management theories, beginning with the first management th..
[Get PPT]

pages: 10   size: 331KB    md5: 8a179539075a30ac9b2c95f18006955f    
What Is Marketing? Marketing is the activity, set of ..
.. Production Orientation Sales Orientation Market Orientation Focusing on customer wants and needs to distinguish products from competitors offerings Integrating all the organization's activities t..
[Get PPT]
pages: 30   size: 8.4MB    md5: 4e4beee997d9e91f3387ec2f5a637291    
Career Education Return Investment
.. ARAMARK Corporation Aspen Restaurant Balzano's Italian Restaurant Bambara Restaurant Barber Foods Biltmore Estate Bon Appetit Management Company/Compass Group Bonefish Grill Borgata Certified Ang..
[Get PPT]
pages: 21   size: 756KB    md5: df6dcda368f88ff303cf04d0906cff3a    
not Once segments are identified and labeled, products can ..
.. the same thing Marriott Grouping different brands to attract new convention markets Fills up zoned shelf space at highway exits Own several resort properties with different themes to appeal to di..
[Get PPT]
pages: 49   size: 2.7MB    md5: e95b1d8241ea942fc53b44947cca8d69    
Tom Peters The (My) Search for Excellence Continues
.. of Human Interaction There is a misconception that supportive interactions require more staff or more time and are therefore more costly. Although labor costs are a substantial part of any hospit..
[Get PPT]
pages: 167   size: 515KB    md5: b166748511f67050708783e953c1d321    
The Hotel Business
.. Doubletree www.doubletreehotels.com Sheraton www.sheraton.com Represents 12 percent of total hotel rooms Accomplished 37 percent of industry growth Average room rate of $48.68 However, profit rev..
[Get PPT]
pages: 33   size: 2.3MB    md5: 09a27526213bdaf6bee561772cde8a18    
Hotel Business Development Classification
.. Hotel del Coronado in California http://www.sddt.com/~coronado Homestead in Virginia http://www.thehomestead.com Resorts (cont.) Captured Clientele Food service is unique Diversified marketing mi..
[Get PPT]
pages: 45   size: 724KB    md5: 6e28f822a6900df385323c7629fe7a13    
The Hotel Business
.. hotels Clean rooms Reasonably sized and furnished Continental breakfast Cater to guests for an extended period Reduction in rate based on length of stay More space than typical hotel Embassy Suit..
[Get PPT]
pages: 31   size: 1.1MB    md5: 118df10ef57fa37b06dbcddadc308b7a    
What is strategy and why is it important?
.. money in this business? Is the strategy capable of delivering good bottom-line results? revenue-cost-profit economics Look at revenue streams the strategy is expected to produce Look at associate..
[Get PPT]
pages: 17   size: 1.4MB    md5: be2b1778fddedec6d1ca31a8912e5e89    
The Role and Practice of Competitive Intelligence & ..
.. global market with the best quality beans is only one of the key fundamentals in the cocoa value chain. Who, how and whom the quality paradox benefit is another matter. CI could be applied in und..
[Get PPT]

pages: 18   size: 452KB    md5: 64de1346ca359dc3b3a8d82844be5659    
Marriott Hotels - Brianna Daugherty Emily Croft Kelly ..
.. and vendors Customers and communities Franchisees Marriott manages or franchises the vast majority of its hotels, and owns very few. Christopher J. Nassetta, chief executive of Host Marriott Corp..
[Get PPT]
pages: 37   size: 353KB    md5: 8a4ea988a79380f01c21a0bd86edcef1